Privacy Policy
Aeterna Health Queensland (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Aeterna Health Queensland is a specialist regenerative medicine clinic located at Suite 10, Level 2, 15 Nexus Way, Southport QLD 4215. We operate as part of the Aeterna Health national network. For privacy enquiries, contact us at info@aeternahealthqld.com.au.
2. Information We Collect
- Contact information — name, phone number, email address
- Enquiry information — details you provide when submitting an enquiry or referral form
- Professional information — for medical professionals, practice name, specialty, and registration details
- Technical information — IP address, browser type, pages visited, collected automatically via cookies and analytics tools
We do not collect sensitive health information through this website. Any clinical information is collected and managed through separate, secure clinical systems.
3. How We Use Your Information
- Respond to patient and practitioner enquiries
- Process and manage referral enquiries from medical professionals
- Improve the content and functionality of this website
- Comply with legal and regulatory obligations
We will not use your personal information for direct marketing without your consent, and we will not sell or share your information with third parties for commercial purposes.
4. Disclosure of Information
We may disclose your information to:
- Members of the Aeterna Health network involved in coordinating your enquiry or referral
- Service providers including our CRM provider (Zoho Bigin), who are bound by confidentiality obligations
- Regulatory bodies or law enforcement agencies where required by law
5. Cookies and Analytics
This website uses cookies and Google Analytics to understand how visitors use the site. This information is aggregated and does not identify individual users. You may disable cookies through your browser settings, however some functionality may be affected.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This website is hosted on a secure platform with SSL encryption.
7. Access and Correction
You have the right to request access to personal information we hold about you, and to request corrections if that information is inaccurate. Contact us at info@aeternahealthqld.com.au.
8. Complaints
If you have a complaint about how we have handled your personal information, contact us at info@aeternahealthqld.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.
Aeterna Health Queensland · Suite 10, Level 2, 15 Nexus Way, Southport QLD 4215 · info@aeternahealthqld.com.au